1. General Refund Policy

VIANGO.IN provides website development, SEO, digital marketing, advertising, social media, creative design, branding and other digital services.

Because many of our services involve time, planning, creative work, technical implementation and resources allocated specifically to a client, refund eligibility may depend on the nature and stage of the project.

This Refund Policy should be read together with our Terms & Conditions and any specific quotation, proposal, order or service agreement applicable to the client.

2. Before Making a Payment

Clients are encouraged to review the service description, project scope, deliverables, pricing and applicable terms before making a payment.

If you have any questions about a service or project, you may contact VIANGO.IN before placing an order or making a payment.

3. Advance Payments

Some projects may require an advance payment before work begins. The advance payment may be used to allocate resources, begin planning, design, development, research or other project activities.

Once substantial work has started, the advance payment may be non-refundable except where a refund is required by applicable law or specifically agreed in writing.

4. Website Development Services

Website development projects may involve planning, design, development, content preparation, configuration, testing and implementation.

If a client requests cancellation after substantial work has already been completed, the refund amount, if any, may be determined based on the work completed, resources used and applicable project agreement.

Completed deliverables, approved work or work already delivered may not be eligible for a refund.

5. Website Redesign and Custom Development

Custom development and website redesign projects may require significant planning, development time and technical resources.

Once custom work has started, cancellation does not automatically create an entitlement to a full refund.

Any refund consideration will depend on the project stage, completed work and specific written agreement.

6. SEO Services

SEO services may involve research, website audits, keyword analysis, content recommendations, technical work, optimization and ongoing monitoring.

SEO services are generally considered ongoing professional services. Refund eligibility may therefore depend on whether work has already been performed during the applicable service period.

SEO results cannot be guaranteed, including specific rankings, traffic levels, leads or revenue.

7. Digital Marketing Services

Digital marketing services may include strategy, content planning, campaign management, social media management, optimization, reporting and other ongoing activities.

Payments for work already performed or for an active service period may generally not be refundable unless otherwise agreed in writing or required by applicable law.

8. Google Ads & PPC Services

Google Ads and PPC services may involve campaign planning, keyword research, account configuration, advertising setup, tracking and campaign optimization.

Advertising budgets paid to advertising platforms are separate from VIANGO.IN service fees and may be subject to the respective platform’s own policies.

VIANGO.IN cannot guarantee refunds for advertising spend that has already been charged or consumed by an advertising platform.

9. Social Media Advertising

Social media advertising may involve campaign planning, audience research, creative preparation, campaign setup, monitoring and optimization.

Advertising budgets paid to third-party advertising platforms are generally subject to those platforms’ own billing and refund policies.

VIANGO.IN service fees for work already performed may not be refundable unless otherwise agreed.

10. Graphic Design, Logo & Branding Services

Creative services may involve research, concept development, design, revisions and preparation of final files.

Once creative work has started, refunds may not be available for work already completed.

Where revisions are included in the agreed scope, clients should use the available revision process before requesting cancellation.

11. Social Media Design Services

Social media design projects may involve custom graphics, layouts, creative concepts and revisions prepared specifically for the client.

Once design work has started, the payment for completed work may not be refundable.

12. Digital Products

Digital products may include downloadable files, templates, digital resources, software-related products, online resources or other electronically delivered products.

Due to the nature of digital products, completed digital purchases may generally be non-refundable once the product has been delivered, accessed or downloaded, except where required by applicable law or specifically stated otherwise.

13. Subscription or Recurring Services

Where VIANGO.IN offers recurring or subscription-based services, cancellation will normally apply to future billing periods.

Cancellation of a subscription does not automatically create a refund for a billing period that has already started or for services already provided.

Specific subscription terms may override this general provision where clearly communicated at the time of purchase.

14. Client-Initiated Cancellation

A client may request cancellation by contacting VIANGO.IN through an appropriate official communication channel.

Cancellation requests should include the client’s name, applicable order or project details and the reason for cancellation.

The eligibility for a refund will be assessed based on the applicable service, project stage, work completed and payment terms.

15. Cancellation Due to Client Delays

Projects may be delayed when the client does not provide required content, approvals, information, credentials or feedback within a reasonable period.

If a project remains inactive for an extended period because of client-side delays, VIANGO.IN may pause or close the project according to the applicable project agreement.

Such closure does not automatically create an entitlement to a full refund.

16. Refunds for Undelivered Services

If VIANGO.IN is unable to provide a paid service that has not yet been delivered, the applicable circumstances may be reviewed for a refund or alternative arrangement.

Any refund will be assessed according to the service agreement, work already completed and applicable law.

17. Duplicate or Incorrect Payments

If you accidentally make a duplicate payment or pay an incorrect amount, please contact us as soon as possible with the relevant payment details.

After verification, an eligible excess or duplicate payment may be refunded through an appropriate payment method.

18. Failed or Reversed Transactions

If a payment fails but the amount is temporarily deducted from your account, the transaction may be processed or reversed by the relevant bank, payment gateway or financial institution.

If the amount is not automatically reversed within the applicable banking or payment processing period, please contact us with the transaction details.

19. Refund Processing

Where a refund is approved, VIANGO.IN will normally initiate the refund using the original payment method where reasonably possible.

The time required for the refunded amount to appear in the customer’s account may depend on the bank, card issuer, payment gateway or other financial institution.

VIANGO.IN is not responsible for delays caused by external payment processors or financial institutions.

20. Non-Refundable Third-Party Costs

Certain project expenses may be paid to third-party providers, including domain registrars, hosting providers, advertising platforms, software providers, plugins or other service providers.

Where such third-party charges are non-refundable under the provider’s policies, VIANGO.IN may not be able to refund those amounts.

21. Refund Exceptions

Nothing in this Refund Policy is intended to remove or restrict any consumer rights, statutory rights or other protections that cannot legally be excluded under applicable law.

Where applicable law provides a mandatory refund or cancellation right, that right will continue to apply.

22. How to Request a Refund

To request a refund, contact VIANGO.IN at support@viango.in.

Please include your name, order or project information, payment details and a clear explanation of your request.

We may request additional information reasonably necessary to verify the payment and evaluate the request.

23. Refund Decision

Each refund request may be reviewed individually based on the service purchased, project stage, work completed, payment records, applicable agreement and applicable law.

Approval of one refund request does not automatically establish a right to the same refund in another situation.

24. Changes to This Refund Policy

VIANGO.IN may update this Refund Policy from time to time to reflect changes in our services, products, payment processes, business practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

25. Contact VIANGO.IN

If you have questions about this Refund Policy, a payment, cancellation or refund request, please contact us using the information below.